Contact Us
Questions about an order, a scent, or your shopping experience? Help is always close by.
Here to Help
Thank you for supporting Cozy Cove Candle Co. Whether you have a question about an order, need help choosing a scent, or simply want to reach out, messages are always welcome.
Responses are typically sent within 24–48 hours.
Contact Form
Quick Questions
Find helpful answers about shipping, candle care, and orders below.
When will my order ship?
All orders are hand-poured and packed with care. Our current processing time is 2–3 business days. You’ll receive a shipping confirmation email with tracking once your order is on the way.
How long does delivery take?
Most U.S. orders arrive within 3–7 business days after shipping. Delivery times may vary slightly during holidays or busy seasons.
Can I return or exchange my order?
If something isn’t right with your order, we’re here to help. Email us at info@cozycovecandleco.com within 7 days of delivery so we can make it right.
What wax do you use?
We use a clean-burning coconut wax blend for a smooth melt, long-lasting burn, and beautiful fragrance throw.
How do I contact customer support?
The best way to reach us is by email at info@cozycovecandleco.com.
We respond within 24–48 hours Monday–Friday.