Returns & Exchanges
Last updated: December 16, 2025
At Cozy Cove Candle Co., each candle is hand-poured with care in small batches. Because our products are handmade and often made-to-order, we have specific guidelines for refunds and returns. Please read this policy carefully before placing your order.
Returns
Due to the nature of our products, we do not accept returns on candles, wax melts, or other fragranced items once they have been shipped.
Candles are sensitive to temperature, handling, and storage conditions, and we cannot resell returned items.
Exceptions may apply only in the case of:
Items damaged during shipping
Items received incorrectly
(See “Damaged or Incorrect Items” below.)
Refunds
Refunds are not issued for buyer’s remorse, scent preference, or incorrect ordering.
However, we are happy to make things right if:
Your order arrives damaged, or
You receive the wrong item
In these cases, we may offer:
A replacement item, or
A refund to the original payment method
Refunds are processed only after verification and approval.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
Your order number
A clear photo of the damaged item and packaging
A brief description of the issue
📧 Email: cozycovecandleco@pm.me
Once reviewed, we will determine whether a replacement or refund is appropriate.
Non-Returnable Items
The following items are non-returnable and non-refundable:
Used or burned candles
Wax melts that have been opened
Sale or clearance items
Gift cards
Custom or made-to-order items
Shipping Issues
We are not responsible for:
Delays caused by the carrier
Packages marked as delivered but not received
Damage caused by extreme heat after delivery
If you believe a package is lost, please contact the carrier first. If you need assistance, we are happy to help guide you.
Exchanges
We do not offer direct exchanges. If an issue qualifies under this policy, we will issue a replacement or refund instead.
Contact Us
If you have any questions about this policy or your order, please reach out:
Cozy Cove Candle Co.
📧 cozycovecandleco@pm.me
🌐 https://cozycovecandleco.com
Thank you for supporting small-batch, handmade goods. We truly appreciate your trust and understanding. 🕯️